Thank you for choosing our products. We, at Y card , strive to provide high-quality account of games of Playstation and software solutions and excellent customer service. Please read our return and refund policy carefully before making a purchase
- Refunds for Fully Functional Products: Refunds will not be granted for products that are fully functional and meet the specifications as described on our website.
- Refunds for Cracked Software and account of game : Refunds will not be provided for products if it is determined that the user is using cracked or unauthorized versions of the software or doing anything cause ban for account or any subscription we sell it
- Refunds for Faulty Activation Codes: Refunds are only allowed for activation codes that are proven to be defective and unused. This determination will be made through our support ticket system. The decision of the support team is final.
- Warranty Period: Every product comes with a warranty period of 1 year from the date of fulfillment. This warranty covers defects and malfunctions under normal use.
- Refunds for Product Malfunctions: Customers are eligible for a refund if a product becomes non-functional during the warranty period. Please contact our support team to initiate the refund process.
- Refund Process: a. Refunds will be issued in the form of gift cards or replacements of the product. b. Cash refunds are not provided under any circumstances.
- Warranty Voidance: The warranty for a purchased subscription is void if the customer engages in sharing, distributing, or reselling the subscription.
- Refunds for Lack of Product Understanding: Refunds will not be granted to customers who claim an inability to operate the provided product or service. It is the responsibility of the customer to familiarize themselves with the product features and functionalities. If assistance is needed, our customer support team is available to provide guidance.
- How to Request a Refund: To request a refund, please contact our support team through the provided channels on our website. Provide detailed information about the issue, including proof of purchase and any relevant documentation.
- Policy Changes: We reserve the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
- If you have any questions or concerns about our return and refund policy, please contact our customer support team for : assistance support@ycard1.com